Frequently Asked Questions

General Products Questions  Gluten Free & Food Allergy Questions  Products & Baking Questions 
Rebates & Coupons

General Products Questions:

Q: Is the stamped date a "use by" date or a "manufacturing" date? 
A: The date stamped is the best used by date. How do you read the code date? The first 2 numbers are the month, the next 2 are the day, and the last 2 are the year. The last digit (after the space) is a production number.
Example: If you see a “use by” date of 050916 4, the use by date is May 9, 2016.

 

Q: Should I store my Hodgson Mill Flours and Mixes in the refrigerator or freezer?
A: You can refrigerate or freeze our products to keep them fresh longer – refrigerating or freezing may extend the “use by” date by as much as six months. We recommend storing all of our products tightly sealed in a cool, dry place.

 

Q: How can I tell if a product is Non-GMO Project Verified?
A: Most of our certified products have the Non-GMO Project Seal on the packaging. In some cases, it may be a sticker (if the product was verified but we are in the process of updating the packaging). You can check the list of products that are Non-GMO Project Verified or in the verification process on the product’s page in our online store, or see a list on our Non-GMO Standards page.

 

Q: Can I buy product directly from the warehouse at 1100 Stevens Avenue, Effingham IL? 
A: Yes. The preferred hours to buy are: 8:30am -11:30am and 1:30pm-4:00pm Monday through Friday. 

Starting Nov., 2014, you can also stop by The Mill, our store in Effingham IL to buy our products – the address is 1001 Ford Ave Effingham IL 62401. 


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Online Orders & Shipping:

Q: How fresh is the flour I get from your online store?
A: Our flours are stored in a special cold room (around 55-60 degrees) until shipment.  Upon shipment, they are loaded into dry trailers.  Hopefully, the shipment will be quick and the flour will not be subjected to long periods of extreme heat.  Usually in the food shipments, the time is quick. We do not keep a large inventory of the flour and meals.  That is where our “Just in Time” production comes into play.

We have been awarded a BRC Grade A in Food Safety – which means our production facility and storage areas meet rigorous standards of cleanliness. Learn more about our high standards for Food Safety.

 

Q: How can I see the shipping cost for my cart in the online store?
A: We ship using UPS and USPS, so charges depend on the size and weight of your order and the distance it must travel from our plant to you. If you fill your cart with the products you want, click on the “Your Cart Contains” link at the top right of the page, and start the checkout process, you will be able to see the calculated shipping by filling in your zip code. 

We have adjusted the prices in our online store to allow for shipping costs, so most often you won’t be paying more than you would at a grocery store.

 

Q: How long will my online order take to arrive?
A: Most generally orders deliver via UPS Ground and take anywhere from 10 to 14 business days. This may vary during peak holiday times such as the Christmas season.

 

Q: How long does it take to receive a catalog? 
A: Catalogs are not sent the same day they are requested. They are sent as bulk mail and may take 2-3 weeks to arrive.

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Gluten Free & Food Allergy Questions

Q: Do you have Gluten Free products? 
A: Yes! We make gluten-free mixes, flours, pastas, and side dishes. You can view all of our Gluten Free Products in our Online Store.  

 

Q: Are the Gluten Free products produced on dedicated equipment? 
A: Yes, they are. Our dedicated Gluten Free facility also processes no dairy, eggs, or soy, and our entire production facility is nut-free.

 

Q: Is Hodgson Mill’s production facility a tree nut, peanut free facility?
A: Yes, it is! We are a 100% nut-free facility, to ensure our products are safe for people with allergies. 

Our Almond Flour and Coconut Flour are produced in a separate facility. 


Q: Is there risk of cross-contamination with sesame in any of your products? 
A: We don’t use sesame in any of our products, so there is no risk of cross-contamination. 

 

Q: Is your yeast gluten free?
A: Yes! Our yeast is gluten free and processed in the dedicated gluten-free facility. This production line is also egg-free, dairy-free, and soy-free, and our entire facility is nut-free.

 

Q:  Are your Xanthan Gum, Milled Flax Seed, and Flax Chia gluten free?
A: Yes! All of these items are processed in our dedicated gluten free facility.  This production line is also egg-free, dairy-free, and soy-free, and our entire facility is nut-free.


Q:  I’ve just been told I need to start eating a gluten free diet. Where do I start?
A: First, if make sure you are extremely sensitive to gluten, (such as those diagnosed with celiac) you should clear everything with gluten out of your kitchen and cupboards. Even a tiny amount of gluten is enough to cause a reaction in some people. Check ingredient labels (even sauces, such as barbecue sauces and salad dressings may contain gluten).

Next, we suggest you plan your meals with care and find substitutes for your favorite foods. We are dedicated to producing healthy, whole grain gluten free foods that taste great for everyone who eats a gluten free diet. Look for products that say “Certified Gluten Free,” with a Gluten Free symbol, which means they have been tested to meet gluten free standards.

The Celiac Disease Foundation (CDF) has many great resources and tips for people who need to eat a gluten free diet.

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Ingredient Questions

Q: Is the leavening in your mixes free of aluminum?
A: Yes, we use aluminum-free leavening in all of our mixes.

Q: Do you use MSG in any of your products?
A: We don’t use MSG (Monosodium Glutamate) in any of our products. Our Kentucky Kernel used to have it, but we reformulated in July 2013 to remove that ingredient while keeping the great taste.

Q: What is GDL in the ingredient list? Where does it come from?
A: GDL stands for Glucono delta-lactone. It is a leavening made from sugar. We use this natural additive to help the products rise, and it is aluminum-free.

Q: I see “Sorbitan monostearate” in the yeast ingredients. What is it, and what does it do?
A: This emulsifier is used in the yeast manufacturing to aid the drying process. It protects the yeast from excess drying and aids in rehydration of the yeast cells when it is time to bake.

Q: What is Xanthan Gum, and what does it do in a recipe?
A: Xanthan gum is a binder and stabilizer. It helps gluten free baked goods stick together, gives them structure, and helps keeps them soft and moist..  You’ll find our certified Gluten Free Xanthan Gum as an ingredient in some of our Gluten Free Mixes, and you can also buy our convenient stay-fresh packets of Gluten Free Xanthan Gum for your own baking needs.

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Product & Baking Questions:

If you have more cooking and baking questions, we have more practical info on our ”Tips” page.

Q: Can I substitute whole grain flour for white flour in a recipe? 
A: Yes. Remove 1 Tbsp. of whole grain flour per cup and add 1 Tbsp of liquid. 

Substituting whole grain flour can substantially change the texture and taste of your recipe. You might first try substituting 1/3-1/2 of the total amount of white flour with whole wheat, just to be sure your recipe will work as desired. So if your recipe calls for 3 cups of flour, try using 2 cups white flour and 1 cup of Whole Wheat Graham or White Whole Wheat Flour.

 

Q: What is the difference between “whole wheat” and “graham” flour? 
A: Many old recipes call for Graham flour.  Our Whole Wheat Flour is a Graham Flour, and can be used as Graham flour when called for in old recipes.


Q: What is special about having “unbleached” white flour?
A: Our flour is considered “unbleached,” because it has not been subjected to heat or chemicals like chlorine that remove the pigment (and perhaps nutrients) from the flour. We think it’s the best flour you can buy.


Q: How much yeast is in your yeast packet?  How does it compare to a cube or a cake?
A: Our yeast packets are packaged by weight, and each one is 5/16 oz., or 8.75 g. (We have 25% more yeast compared to other brands, to help whole grain baked goods rise higher.)
The volume measure in each Active Dry Yeast Packet is approximately 3 ⅛ tsp.  The volume measure in each Fast Rise Dry Yeast packet is approximately 3 ⅝ tsp. (Volume measure is subject to humidity.)
Some recipes call for cubes or cakes of yeast. 1 pkg Hodgson Mill yeast = .6 oz cube = 1 cake = 17 grams.


Q: What is the measure of Hodgson Mill’s Xanthan Gum packets?
A: Our Gluten Free Xanthan Gum is packaged by weight, and each packet contains .32 oz, or 9g. The volume measure in each packet is approximately 3 ⅝ tsp. (Volume measure is subject to humidity.)


Q: There’s no yeast packet in my Hodgson Mill bread/baking mix! What should I do?
A: Oh no! It very rarely happens, but once in a while you may find a boxed mix without a yeast packet. Please contact us (customerservice@hodgsonmill.com) and we’ll gladly send you a replacement box.

If you want to bake the mix immediately, you can use yeast you have on hand – you’ll need 5/16 oz., or 8.75 g of active dry yeast (approximately 3 ⅛ tsp or if you use fast rise, 3 ⅝ tsp). If you use another brand’s  yeast packet your loaves may not rise as high. 


Q: How can I make my Bran Muffins or Whole Wheat Blueberry Muffins more moist?
A: You can add moisture to muffins by adding ¼  - ⅓ cup applesauce or fruit puree (try bananas or prunes) to the recipe for our Bran Muffins and Blueberry Muffins mixes.

 


Rebates & Coupons: 

 

Q: How often can I send in Cash Refund Rebate Forms? 

A: Only 1 per household per quarter. 
Note: Any barcodes mailed in more frequent will be discarded. Hodgson Mill will not be responsible for holding until new redeemable date.

 

Q: Do you have coupons available?

We do everything we can to keep our everyday prices low for our customers, so we rarely issue coupons. We also work directly with grocery stores to offer special discounts that don't require coupons, so check your store’s shelves and weekly circulars. If you want to be the first to hear about coupons we issue, subscribe to our email Newsletter.

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Copyright © 2014 Hodgson Mill. All Rights Reserved.
1100 Stevens Avenue, Effingham Illinois 62401