Frequently Asked Questions
General Products Questions
Rebates & Coupons
General Products Questions:
Q: Is the stamped date a "use by" date or a "manufacturing" date?
A: The date stamped is the best used by date. How do you read the code date? The first 2 numbers are the month, the next 2 are the day, and the last 2 are the year. The last digit (after the space) is a production number.
Example: If you see a “use by” date of 050916 4, the use by date is May 9, 2016.
Q: Should I store my Hodgson Mill Flours and Mixes in the refrigerator or freezer?
You can refrigerate or freeze our products to keep them fresh longer – refrigerating or freezing may extend the “use by” date by as much as six months. We recommend storing all of our products tightly sealed in a cool, dry place.
Q: How can I tell if a product is Non-GMO Project Verified?
A: Most of our certified products have the Non-GMO Project Seal on the packaging. In some cases, it may be a sticker (if the product was verified but we are in the process of updating the packaging). You can check the list of products that are Non-GMO Project Verified in our online store, or read more on our Non-GMO Standards page.
Q: Is your plastic packaging BPA-free?
Yes! Both the pouches we use inside of our boxes (for baking mixes, pasta, etc) as well as the plastic pouches (for our Whole Grain Sides like Quinoa & Brown Rice, and the resealable ones we use for some Flours and Starches) are BPA-free.
Q: Can I buy product directly from the warehouse at 1100 Stevens Avenue, Effingham IL?
A: Not anymore. The best place to buy a product directly from our company is The Mill, our store in Effingham IL to buy our products – at 1001 Ford Ave Effingham IL 62401. Visit The Mill's web page for current hours and contact info.
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Online Orders & Shipping:
Q: How fresh is the flour I get from your online store?
A: Very! We do not keep a large inventory of the flour and meals. That is where our “Just in Time” production comes into play -- we make it, and then we ship it. Our freshly milled flours are stored in a special cold room (around 55-60 degrees) until shipment, when they are loaded into dry trailers. Usually in the food shipments, the transit time is quick.
We are BRC certificated for Food Safety – which means our production facility and storage areas meet rigorous standards of cleanliness. Learn more about our high standards for Food Safety.
Q: How can I calculate the shipping cost for my cart in the online store or via catalog order?
A: As of May 15, 2015, we have adjusted prices so we can adopt standard tier shipping rates. You'll pay a flat fee based on the amount in your cart. See our shipping rates.
Q: How long will my online or catalog order take to arrive?
A: Most generally orders deliver via USPS or UPS Ground and take anywhere from 10 to 14 business days. This may vary during peak holiday times such as the Christmas season.
Q: I selected a quicker shipping option (UPS 2nd Day Air or UPS Next Day) but my order didn't arrive by the date stated. What do I do?
A: We're sorry this happened and hope it arrives soon. Our official policy is that if we sent your order in an acceptable window for it to arrive by the stated date, and it is delayed due to weather or work-related circumstances, then the fault lies with the shipping company. We regret that we cannot be responsible for that situation. You may take up the matter with the shipping company in question. If you contact customer service, we would be happy to be alerted, and we will do anything we can to make your next order better.
Q: I received my product and it is damaged. What do I do?
We're very sorry this happened. It is a risk with any shipment. We will happily work with you to contact UPS, find out the circumstances, and when possible, send you replacement for your damaged products. Contact customer service
Q: Once I request a catalog, how long does it take to receive it?
A: Catalogs are not sent the same day they are requested. They are sent as bulk mail and may take 2-3 weeks to arrive. Click to submit a catalog request
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Gluten Free & Food Allergy Questions
Q: Do you have Gluten Free products?
A: Yes! We make gluten-free mixes, flours, pastas, and side dishes. You can view all of our Gluten Free Products in our Online Store.
Q: Are your Gluten Free products produced on dedicated equipment?
A: Yes, they are. Our dedicated Gluten Free facilities and equipment lines also process no dairy or eggs. Our Gluten Free Pasta is also produced on a separate line (which is also dairy and egg-free).
Q: Is Hodgson Mill’s production facility a peanut free facility?
A: Yes, it is! We are a 100% peanut-free facility, to ensure our products are safe for people with allergies. Most of our products are also produced in a tree-nut free facility - see below for more info on tree nuts.
Q: Is Hodgson Mill a tree nut free facility?
A: Most of our products - including flours in paper roll top bags, boxed products including hot cereals, pancake mixes, baking mixes, baking aids such as yeast and cornstarch, gluten free products and all of our pastas - are made in a facility which is both peanut and tree nut free. You'll find this info on each product package under the ingredients list.
Some products in stand-up plastic pouches are produced in another facility, which is also peanut free. We do produce Almond Flour/Meal and Coconut Flour there. Dedicated equipment for almond flour (all food contact surfaces) as well as stringent cleaning procedures, an allergy swab test, are undertaken on all shared equipment to prevent cross contamination.
Here is a list of all our products which are produced on shared equipment which processes tree nuts:
- Almond Flour/Meal
- Coconut Flour
- Quinoa Flour
- Flax Chia Blend
- Long Grain Brown Rice Flour
- Long Grain White Rice Flour
- Potato Starch
- Non-GMO Cornstarch
- Tapioca Starch
Feel free to give us a call regarding a specific product if you have further questions. (1-800-525-0177)
Q: Is there risk of cross-contamination with sesame in any of your products?
A: Generally, no. There is no risk of cross contamination with sesame in our main production facility which produces our Flour and Cornmeal in roll top paper bags, products packaged in folding cartons and all pasta products.
We produce side dishes in stand up plastic pouches in a second facility. One of these side dishes, Perfect Sense Sesame Ginger, is produced on equipment shared with our Quinoa & Brown Rice, Sorghum Quinoa & Brown Rice, and Perfect Sense Side dishes. Strict cleaning procedures are maintained between each product to minimize the risk of cross contamination. Please feel free to contact customer service (1-800-525-0177 or email@example.com) if you need more information.
Q: Is your yeast gluten free?
A: Yes! Our yeast is gluten free and processed in the dedicated gluten-free facility. This production line is also egg-free and dairy-free and this entire facility is peanut-free and tree-nut free.
Q: Are your Xanthan Gum, Milled Flax Seed, and Flax Chia gluten free?
A: Yes! All of these items are processed in a dedicated gluten free facility on dedicated equipment. This production line is also egg-free and dairy-free and this entire facility is peanut-free.
Q: I’ve just been told I need to start eating a gluten free diet. Where do I start?
A: First, if you are extremely sensitive to gluten, (such as those diagnosed with celiac) you should clear everything with gluten out of your kitchen and cupboards. Even a tiny amount of gluten is enough to cause a reaction in some people. Check ingredient labels (even sauces, such as barbecue sauces and salad dressings may contain gluten). Stick to products that say “Certified Gluten Free,” with a Gluten Free symbol, which means they have been tested to meet gluten free standards.
Next, we suggest you plan your meals with care and find tasty gluten free substitutes for your favorite foods.
The Celiac Disease Foundation (CDF) has many great resources and tips for people who need to eat a gluten free diet.
Here at Hodgson Mill we are dedicated to producing healthy, whole grain gluten free foods that taste great to everyone. Try our . . ..
- Gluten Free Pasta - we make ours whole grain with Brown Rice and Milled Flax Seed
- Gluten Free Baking Mixes, including cookies, cakes, brownies, bread, cornbread, pancake, pizza crust mixes, and baking flours.
- Gluten Free Hot Cereals , including Gluten Free Oats and Buckwheat Hot Cereal
- Gluten Free Whole Grain Sides, like Quinoa & Brown Rice and NEW Sorghum, Quinoa & Brown Rice
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Q: Is the leavening in your mixes free of aluminum?
A: Yes! we use aluminum-free leavening in all of our mixes.
Q: Do you use MSG in any of your products?
We don’t use MSG (Monosodium Glutamate) in any of our products. Our Kentucky Kernel used to have it, but we reformulated in July 2013 to remove that ingredient while keeping the same great taste.
Q: What is GDL in the ingredient list? Where does it come from?
A: GDL stands for Glucono delta-lactone. It is a leavening made from sugar. We use this natural additive to help the products rise, and it is aluminum-free.
Q: I see “Sorbitan monostearate” in the yeast ingredients. What is it, and what does it do?
A: This emulsifier is used in the yeast manufacturing to aid the drying process. It protects the yeast from excess drying and aids in rehydration of the yeast cells when it is time to bake.
Q: What is Xanthan Gum, and what does it do in a recipe?
Xanthan gum is a binder and stabilizer. It helps gluten free baked goods stick together, gives them structure, and helps keeps them soft and moist.. You’ll find our certified Gluten Free Xanthan Gum as an ingredient in some of our Gluten Free Mixes, and you can also buy our convenient stay-fresh packets of Gluten Free Xanthan Gum
for your own baking needs. We use Xanthan Gum that is produced from corn.
Q: I read an article that said glyphosphates are bad. Is the wheat you use sprayed with chemicals before harvest?
A: A blog post was published in 2014 that theorized that the rising rates of wheat and gluten sensitivity was due to the “common practice” of farmers spraying fields of wheat with Roundup (active ingredient: glyphosphate) just before harvest. We started receiving calls from our customers, and we immediately began to research and to talk with our suppliers to evaluate this claim. We can assure you:
- Spraying fields of wheat just before harvest is NOT a common practice (Estimated less than 2% of all wheat grown in US.)
- When it is necessary – in unusually wet conditions and areas with shorter growing seasons – it is regulated.
- We have close, long-standing relationships with our suppliers and producers, which is only possible because they have the same high quality standards that we hold for ourselves. We would not accept grains that do not pass our quality tests. We take Food Safety very seriously.
If you and your family are still concerned about this issue, we suggest you consider buying organic wheat products, since organic wheat is never sprayed with pesticides or fertilizers of any kind.
If you want to learn more, we suggest the following resources for further reading:
Q: Why do you have "Non-GMO Project Verified" labels on products where there is no known genetically modified version (like wheat?)
We are proud of our commitment to traceable ingredients and we value the Non-GMO Project's help in demonstrating this to our customers. Many people don't realize how stringent the Non-GMO standard is, and all the things it covers. Not only do we carefully source Non-GMO ingredients, but we remain vigilant in our production processes so our products don't get contaminated with any GM ingredients, such as through shared equipment.
It’s important to note that many products contain GMO ingredients even when not expected or obvious, and it's important to look at all inputs of each product. "Inputs" rather than "ingredients" means analyzing how individual ingredients are made. Also, many seemingly low-risk products may be at risk for containing GMO ingredients b/c a conventional and similar product of lesser quality may use filler ingredients that are GMO.
Salt example: Conventional salt commonly contains dextrose as a processing additive, and dextrose is generally corn-based. GMO ingredients sneak into foods in lots of places that shoppers might not expect unless a full review of all of the ingredients is performed.
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Product & Baking Questions:
If you have more cooking and baking questions, we have more practical info on our ”Tips” page.
Q: Can I substitute whole grain flour for white flour in a recipe?
A: Yes. Remove 1 Tbsp. of whole grain flour per cup, and add 1 Tbsp of liquid.
Substituting whole grain flour can substantially change the texture and taste of your recipe. You might first try substituting 1/3-1/2 of the total amount of white flour with whole wheat, just to be sure your recipe will work as desired. So if your recipe calls for 3 cups of flour, try using 2 cups white flour and 1 cup of Whole Wheat Graham or White Whole Wheat Flour.
Q: What is the difference between “whole wheat” and “graham” flour?
A: "Graham Flour" is 100% whole grain - that means that when one pound of wheat goes into the millstones, one pound of flour comes out . You get the whole grain, expertly milled. (Some whole wheat flours are separated or recombined in different ratios after grinding.)
Many old recipes call for Graham flour. Our Whole Wheat Graham Flour can be used as Graham flour when called for in old recipes.
Q: What is special about having “unbleached” white flour?
A: Our flour is considered “unbleached,” because it has not been subjected to heat or chemicals like chlorine that remove the pigment (and perhaps nutrients) from the flour. We think it’s the best flour you can buy.
Q: How much yeast is in your yeast packet? How does it compare to a cube or a cake?
A: Our yeast packets are packaged by weight, and each one is 5/16 oz., or 8.75 g. (We have 25% more yeast compared to other brands, to help whole grain baked goods rise higher.)
The volume measure in each Active Dry Yeast Packet and Fast Rise Yeast packet is approximately 2 1/4 tsp. (Volume measure is subject to humidity.)
Some recipes call for cubes or cakes of yeast. 1 pkg Hodgson Mill yeast = .6 oz cube = 1 cake = 17 grams.
Q: What is the measure of Hodgson Mill’s Xanthan Gum packets?
A: Our Gluten Free Xanthan Gum is packaged by weight, and each packet contains .32 oz, or 9g. The volume measure in each packet is approximately 3 ⅝ tsp. (Volume measure is subject to humidity.)
Q: There’s no yeast packet in my Hodgson Mill bread/baking mix! What should I do?
A: Oh no! It very rarely happens, but once in a while you may find a boxed mix without a yeast packet. Please contact us (firstname.lastname@example.org) and we’ll gladly send you a replacement box.
If you want to bake the mix immediately, you can use yeast you have on hand – you’ll need 5/16 oz., or 8.75 g of active dry yeast (approximately 3 ⅛ tsp or if you use fast rise, 3 ⅝ tsp). If you use another brand’s yeast packet your loaves may not rise as high.
Q: How can I make my Bran Muffins or Whole Wheat Blueberry Muffins more moist?
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A: You can add moisture to muffins by adding ¼ - ⅓ cup applesauce or fruit puree (try pumpkin, bananas or prunes) to the recipe for our Bran Muffins and Blueberry Muffins mixes.
Rebates & Coupons:
Q: How often can I send in Cash Refund Rebate Forms?
A: Your household may send in a Rebate form once every 4 months (3 times a year)
Note: Any barcodes mailed in more frequent will be discarded. Hodgson Mill will not be responsible for holding until new redeemable date.
Q: Do you have coupons available?
We do everything we can to keep our everyday prices low for our customers, so we rarely issue coupons. We also work directly with grocery stores to offer special discounts that don't require coupons, so check your store’s shelves and weekly circulars. If you want to be the first to hear about manufacturer coupons we issue, you can subscribe to our email Newsletter!
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